We are committed to your satisfaction. Returning a product can be stressful on customers, so we’re here to help you get it right the first time. Our talented product experts are available to help you select the right product for your needs and application. We encourage you to take advantage of our expertise before making your purchase.
If a return is necessary, your sales associate can help facilitate the return. To start the return process, call or email us at the phone number or email address found on our Contact Us page. Policies and procedures for obtaining a return authorization vary based on the reason for return. See below for more information.
Damaged Items: Before delivery, we will open, assemble and inspect the product for you. Delivered items must be inspected at time of delivery for damage by the customer. Claims for damages must be made at that time. Damaged items will be replaced or a refund will be provided. Wayman’s will not be responsible for damaged items once they are signed for upon delivery. Customer will then need to work under the parameters of the manufacture’s warranty.
The Product Does Not Meet Your Needs: If you are not satisfied with your purchase, you may return the product within 3 days of receiving it. To begin the return process, you must contact the store within that 3-day period. Products must be returned in brand new condition and all manuals, blank warranty cards and accessories must be included. Any product that has been installed or attempted to be installed cannot be returned. Products must also be free of any cosmetic damage. Products that do not meet these requirements may not be eligible for return or will incur a 25% restocking fee if return is accepted. Delivery and/or Installation charges are non-refundable and additional return Delivery and/or Uninstallation charges will be applied. Shipping and handling charges from our warehouse are non-refundable.
Special order merchandise, mattress and bedding products are not eligible for return or exchange unless damaged or defective at time of delivery.
With the exception of damaged or defective merchandise, shipping, delivery, and handling charges are nonrefundable, and return shipping or pickup fees will apply.
The customer agrees to the terms and conditions published above when they place a completed order with our company. In addition, the customer authorizes their credit card company to abide by these terms. We reserve the right to cancel orders at any time.
Refunds will be handled according to our store’s policies. Please Contact Us for a copy of our store's policies.
Installation is available and included in the delivery fee on most major appliances. Independent installers will be needed for dishwashers and any gas hook-ups.
Shipping Policy / Delivery Policy
Please be assured that your items will ship out as soon as possible from the date of purchase. If a special order is placed, please anticipate a longer delivery time. You will be notified once the item has been received in our warehouse. We cannot ship to P.O. boxes. If you are trying to estimate when a package will be delivered, please note the following: Credit card authorization and verification must be received prior to processing.
Shipping & Handling Costs
Costs for these services will be determined at the time of purchase or shipment.
Please Note: Out-of-state sales and shipping are not available. In-state orders will be charged 7% sales tax.